How to handle the requests that arrive by chat, social and phone. Practical things, written for the people who actually answer.
We write about handling customer requests. No theory, no grand claims: things you can apply on Monday morning.
The phone rings while the dining room is full, and the booking is lost. How to let an assistant capture date, covers, time and allergies while you work the floor.
Reception spends half the day on the phone booking appointments while other calls go unanswered. How to move request capture to WhatsApp without losing control of the diary.